Carson T (US) – Tripadvisor review
I have traveled quite a bit and this is one of the nicest overall hotel experiences I have ever had in my life. Here’s why: first and foremost, David, Marlon and the rest of the staff are so, so nice and accommodating. It’s like staying with friends (friends with boundaries – do not fear, they are not overly intrusive, they are perfect). Customer service is absolutely their number one priority. Any time we needed anything, they went out of their way to make it happen and never made us feel like we were any trouble for asking. When we wanted to go zip lining, they drove us there and then picked us up; they also drove us into town a few times (a pleasant 20 minute walk but not one we wanted to make EVERY time) and over to see the butterfly farm (which I highly recommend). They just could not have been nicer. On top of that, the place is STUNNING with amazing views of the beautiful valley from the bungalows. It was so pleasant sitting on my deck watching hummingbirds and butterflies visit all the beautiful plantings outside (very few bugs). Everything is immaculately clean. I wish I’d had time for a bath in the big whirlpool tub with windows looking out over the valley — and I am a germ freak so would never have dreamed of using a hotel bath before (even at some of the 4 star luxury hotels I’ve been lucky enough to stay in), but this one was so clean I think you could have eaten out of it. The bed was super comfortable with high quality linens and firm and soft pillow choices (this last was not our consistent experience in Ecuador, even though we stayed in other very nice hotels; this is a thrifty country, which I think is awesome, but one place we stayed that was very high end still had weirdly ancient linens on their beds!). Breakfast was delicious and cooked to order with many options. Also, David’s English is really excellent, which was a nice break for me as my Spanish is horrible. Went with my husband and three teenage sons and all of us loved it here. An amazing value for what you get.